A new study reveals that young people often prefer the mental health advice given by artificial intelligence over that provided by licensed professionals. Researchers from the University of Oslo found that ChatGPT responses were rated higher in perceived empathy and clarity compared to answers from human therapists. The study involved 200 participants aged 18 to 25 who evaluated responses to common mental health questions.
Participants were shown identical mental health scenarios and received answers either from licensed psychologists or from ChatGPT. The AI-generated responses were consistently rated more favorably for their non-judgmental tone and structured advice. One participant noted that ChatGPT’s answers felt more direct and less intimidating than those from human professionals.
The findings suggest a growing gap between traditional mental health care and digital alternatives. While human therapists bring clinical experience and emotional nuance, AI tools like ChatGPT offer immediate, accessible responses without waiting times or social pressure. The study’s lead researcher, Dr. Lars Hansen, emphasized that this does not mean AI should replace professionals but highlights a need for better integration of digital tools in mental health services.
Experts warn against over-reliance on AI for serious conditions. Mental health crises require human judgment, ethical considerations, and personalized care that current AI systems cannot fully replicate. However, the study indicates that AI could serve as a supplementary resource for mild to moderate issues or as a first step for those hesitant to seek traditional help.
The research team plans further studies to explore how AI can be safely incorporated into mental health care without compromising quality or ethical standards.
Source: norwegianscitechnews.com